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At Pure Peak Pets, we're here to answer any questions you may have, whether that's caring for your pet or product-related questions. Contact us via email or by chat.

Pure Peak Pets Help Center

How do I track my order?

How do I cancel my order?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

Order Management and Tracking

Do you ship worldwide?

What is your shipping policy?

How much does shipping cost?

How long does delivery take?

Do you offer expedited shipping?

Do you offer free shipping?

What if my package gets lost or arrives damaged?

Shipping Information

What’s your return policy?

Do you offer refunds or exchanges?

When will I get my refund?

What is Pure Peak's return policy if I am not satisfied with a product?

What is Pure Peak's refund policy if I am not satisfied with a product?

How do I make a return?

Returns and Refunds

How do I use my benefits/rewards points?

How do I apply promo/discount codes?

What is your cancellation policy?

What is Pure Peak's mission and vision for pet wellness?

How can I be sure that Pure Peak products are legal and compliant with regulations?

What other products does Pure Peak offer besides CBD tinctures?

How do I determine the correct dosage of CBD tincture for my pet?

Are there any side effects of using Pure Peak CBD tinctures on pets?

Can Pure Peak CBD tinctures help with my pet's anxiety or pain?

What types of pets can benefit from Pure Peak products?

How do I use the Pure Peak CBD tincture for my pet?

Are Pure Peak products safe for all breeds and sizes of dogs, cats, and horses?

How is the quality of Pure Peak products ensured?

What ingredients are used in Pure Peak CBD tinctures?

How should I store Pure Peak products to maintain their effectiveness?

Can Pure Peak products be used alongside other medications my pet is taking?

Product Information and Usage

How long does it typically take for Pure Peak products to be delivered?

In which regions or countries are Pure Peak products available for purchase?

Where can I purchase Pure Peak products?

Purchasing Information

I'm having trouble logging in

What do I do if my item(s) arrives damaged?

Customer Support