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Returns and Refunds

What’s your return policy?

We want all customers and their pets to be 100% satisfied with our products. If you are not satisfied, we offer refunds within 90 days of purchase. For refunds, please contact our customer support at [email protected]. Refunds will be processed

Do you offer refunds or exchanges?

We want all customers and their pets to be 100% satisfied with our products. If you are not satisfied, we offer refunds within 90 days of purchase. For refunds, please contact our customer support at [email protected]. Refunds will be processed

When will I get my refund?

Once your refund request has been received and processed, you will be notified via email when the refund has been issued. Please allow 5 business days for the refund to reflect in your account.

What is Pure Peak's return policy if I am not satisfied with a product?

While we do not accept returns, we offer a 100% refund for any reason within the first 90 days of purchase. Your satisfaction is our priority, and we are committed to ensuring you and your pet are happy with our products.

What is Pure Peak's refund policy if I am not satisfied with a product?

If you are not satisfied with a Pure Peak product, we offer a full refund within 90 days of purchase, no questions asked. Simply contact our customer service team to initiate the refund process.

How do I make a return?

Pure Peak does not offer returns due to the strict quality and purity standards we meet. If you would like a refund, please use email or live chat to request it.